Billing FAQs

1. Do you charge for each instance of a gateway?
2. My bill is higher than it should be

Do you charge for each instance of a gateway?

My bill is higher than it should be

If you think that your current usage does not match up with your billing, we recommend using the Spreedly Dashboard and/or API to get an exact view of everything you have provisioned in your account.

Finding unneeded endpoints

Use the Spreedly Dashboard to review information about retained gateways. You can see the total number of tokens stored by gateway type, as well as view each individual gateway token.

Use the "list" API call to retrieve a list of all of the gateways you have currently activated in your environments. Make sure to check how many receivers you are using as well. Remember to paginate both responses so that you don't miss any data.

Some discrepancies around pricing happen when developers are trying to test a new gateway integration. It's important to remember that there is no such thing as a true "test" environment. While it is good practice to keep one environment on your Spreedly account set up for testing, be aware that if you create a live gateway or receiver in that environment, or run a transaction on it, you will still be billed. If you are working with a team of multiple developers, make sure everyone knows to redact any gateways or receivers you don't intend on keeping for production after they're done testing.

How to remove unneeded endpoints

Once you've identified the gateway(s) and/or receiver(s) that you don't need on your account, you should redact them.

There is a specific redact call for gateways and another one for receivers. Make sure that you remove every instance of the gateway/receiver types you do not need.

Removing cards

If you'd like to clear out cards from your Spreedly vault, you can use the Spreedly API to redact payment methods. If you've got instances of duplicate cards, you can use Fingerprinting to cut back on copies and make sure all of your tokens are referencing unique cards.

Optimize your API calls for API-Based Pricing Plans

Use this guide to ensure your API calls are optimized to ensure you're not assessing unnecessary fees.

Changing your plan to match your actual usage

After you've redacted everything you don't need and would like to change your plan, please email success@spreedly.com to make this request. Please specify which plan you would like.

What happens if my Payment Fails?

If your renewal payment fails, our billing system will attempt renewal automatically every 2 days after the initial failed renewal. If no action is taken, 5 days after the end date of the subscription, expiration will occur. Payment information can be easily updated by following these instructions. Once this is done, the system will authorize this new card and immediately attempt renewal. If your card is updated after your account has expired, please message spreedly@support.com to have it reactivated.