We will send you an e-mail notification like the following when your cards are sent for updating.
We will send another e-mail with the results of the update process once the cards have been updated.
Each e-mail will notify you of how many cards were submitted for updating, and, if applicable, how many were updated.
Notifications will be sent to all members of your organization on Spreedly. Please keep your billing e-mail up-to-date as well as the e-mails of any of your Spreedly account holders to ensure your team is receiving notifications for the Account Updater service.
Results of Account Updater submissions can be tracked in your Spreedly dashboard.
The dashboard will show summary statistics for the last 3 submissions (or “batches”). You can also drill into detailed per-card results and download a CSV report for these batches right from the dashboard.
The status for each card is shown:
- ReplacePaymentMethod - The number and/or expiration date has been updated.
- InvalidReplacePaymentMethod - We received either a new card number or expiration date that was invalid. The payment method was not updated, and there is no charge.
- ContactCardHolder - Contact the cardholder for a new number and/or expiration date. This status is a flag, so no changes are made to the payment method.
- ClosePaymentMethod - The account is no longer open and should no longer be used. The payment method will remain available, but Spreedly’s Account Updater will no longer attempt to update it.
While not preferred, you can also track which payment methods were affected by Account Updater using the list transactions API for the above transaction types. We recommend using the dashboard method above, as using the list API will result in additional fees on API pricing plans.