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How do I know when my cards are updated?

We will send you an e-mail notification like the following when your cards are sent for updating.

 
We will send another e-mail with the results of the update process once the cards have been updated.
 
 
 

Each e-mail will notify you of how many cards were submitted for updating, and, if applicable, how many were updated.

Notifications will be sent to all members of your organization on Spreedly. Please keep your billing e-mail up-to-date as well as the e-mails of any of your Spreedly account holders to ensure your team is receiving notifications for the Account Updater service.

Results of Account Updater submissions can be tracked in your Spreedly dashboard

Dashboard Account Updater Runs and Filters

The first report seen within the Account Updater dashboard is a summary of runs by month, including details on the the count of each of the following transaction types:

  1. ReplacePaymentMethod - The number and/or expiration date has been updated.

  2. InvalidReplacePaymentMethod - We received either a new card number or expiration date that was invalid. The payment method was not updated, and there is no charge. 

  3. ContactCardHolder - Contact the cardholder for a new number and/or expiration date. This status is a flag, so no changes are made to the payment method.

  4. ClosePaymentMethod - The account is no longer open and should no longer be used. The payment method will remain available, but Spreedly’s Account Updater will no longer attempt to update it.

Additionally, the Total column will show all transactions and the Billable Total column will show all billable transactions (excluding InvalidReplacePaymentMethod)

 

The Created Date filter at the top will allow you to select a specific range of dates to view Account Updater runs, up to a limit of 12 months of history:

 

image-20230324-173053.png

 

AU Transactions Table & Downloading

Below the updater runs summary is a table containing all transactions for your selected date range (as set by the Created Date filter noted above) including created date, payment method key, transaction token/ID/key, transaction type and card details including first six digits, last four digits, expiration month, and expiration year:

image-20230324-173242.png

This detailed transactions table can be downloaded by selecting the “Tile Actions” menu at the top right and choosing “Download data”:

image-20230324-173852.png

The download can be in a number of formats (CSV, Excel, JSON) and please note: to ensure that you retrieve all transactions for your selected time period, be sure to expand the “Advanced data options” section and select “All results” under the “Number of rows to include” section:

image-20230328-143657.png

Note: attempting to download a greater volume of available data (such as all 12 months of available range) may result in slowness.


Additional Data

The Account Updater dashboard will also include details on Transactions by Environment, Results by Card Type, and Eligible Cards by Type:

 
image-20230324-174253.png

 

Note: While not preferred, you can also track which payment methods were affected by Account Updater using the list transactions API for the above transaction types. We recommend using the dashboard method above, as using the list API will result in additional fees on API pricing plans.
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