Q: How do I change my default gateway?
You can change the default gateway by going to environment settings and replacing the existing default gateway with a new default gateway token. To view all gateway tokens on your account, go to the Spreedly Dashboard and click on “Gateways”.
Q: Which gateway should I use as the default gateway?
Your default gateway should be the gateway you find most reliable in case Smart Routing cannot find an available gateway using the logic described in What is Smart Routing?. Your default gateway must be a Supported Gateway and be linked to your Smart Routing environment.
Q: What happens when a non-card payment method is sent to the transactions endpoint?
Smart Routing will send a non-card payment method to your default gateway.
Q: What criteria does Spreedly use to build this list?
Spreedly aggregates authorize and purchase transaction success rates for all Spreedly customers.
Q: What is Spreedly’s definition of Gateway Success Rates?
(Number of successful transactions) / (Number of attempted transactions)
Q: How do I know if a transaction was routed via Smart Routing?
The response code will now include the field smart_routed with the value true.
Q: What if I have multiple gateway tokens for the same gateway created in one environment?
This is currently not supported in the Recommend + Transact API. There must be only one gateway token per type per environment.
Q: How do I send gateway specific fields if I don’t know which gateway the routing engine will select?
All gateway specific fields for every gateway should be sent in a single transaction. Spreedly will only send those relevant to the selected gateway.
Q: Can I exclude gateways from the routing selection process?
No, every gateway created in an environment is included. Use the Recommendation API to specify gateways under consideration.
Q: Can I control how much volume one payment provider receives over another?
Yes, you can now fulfill volume commitments using the transactions endpoint. To enable volume commitment, refer to our volume commitment guide. This will allow you to meet your volume based commitments before activating success based routing.
Q: Which gateways are eligible to be selected for the Recommend + Transact API?
The Recommend + Transact API will consider all gateways configured for your environment. Customers must have an existing gateway relationship configured in Spreedly for the gateway to be selected.