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- Urgent: L1, CRITICAL SEVERITY - business critical issue representing a complete loss of service or a significant feature that is completely unavailable in the production environment and without an available workaround, such as Transaction Processing Service being unavailable due to a Spreedly-side issue - High: L2, SERIOUS SEVERITY - degraded service issue, including intermittent issues and reduced quality of service, where a workaround may be available, such as the customer’s use of Transaction Processing Service being severely impaired due to Spreedly-side issue - Normal: L3, LOW SEVERITY - general issue or inquiry, including bugs not impacting API uptime, product questions, feature requests and development issues, such as an end-user or customer request that requires investigation by Spreedly - Low: No severity rating assigned - general information or documentation inquiries not requiring specific turnaround times
About how many payment methods are you expecting for this migration?
Please tell us how this issue is impacting your business to help us understand the full scope of the problem.
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Nature of your request
What problem can we help you troubleshoot and resolve?
How can we help manage your payment methods?
Request a new GSF/GSRF, Gateway, Receiver, or other service.
Issues with logging in, billing, reporting, or using the Spreedly App.
The environment associated with the payment methods
Please provide the token value from the transaction