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- Urgent: L1, CRITICAL SEVERITY - business critical issue representing a complete loss of service or a significant feature that is completely unavailable in the production environment and without an available workaround, such as Transaction Processing Service being unavailable due to a Spreedly-side issue
- High: L2, SERIOUS SEVERITY - degraded service issue, including intermittent issues and reduced quality of service, where a workaround may be available, such as the customer’s use of Transaction Processing Service being severely impaired due to Spreedly-side issue
- Normal: L3, LOW SEVERITY - general issue or inquiry, including bugs not impacting API uptime, product questions, feature requests and development issues, such as an end-user or customer request that requires investigation by Spreedly
- Low: No severity rating assigned - general information or documentation inquiries not requiring specific turnaround times
Please tell us how this issue is impacting your business to help us understand the full scope of the problem.
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