Backup gateway?

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Yvette Shubina

August 15, 2017 15:43

I'm using multiple gateways for different merchant accounts we have in different regions. Occasionally transactions fail in one that would have succeeded in the other. When a payment fails with one gateway, we'd like to attempt the same transaction in another. Does Spreedly have a backup gateway feature?

 

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  Permanently deleted user August 15, 2017 18:46

  Hey Yvette,

  That's a great question. The ability to quickly pivot gateways is absolutely a value of using Spreedly. We do not have an auto-retry mechanism in place and do not intend to create one, simply because we always want you, the customer and controller of your data, to dictate the actions taken on payment methods. The way we see customers accomplish this is by introducing logic on their end that, in the event of a failure at one gateway, will replace the <gateway_token> in the request. At the most basic level, this is all you need to do for us to start hitting that alternative gateway. A supplementary consideration would be any gateway-specific-fields you are using, if any. Let me know if I can elaborate on anything in order to help you move forward!

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