Refunds/Credits for transactions with redacted/cached payment methods

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September 01, 2017 18:05

If a payment method was originally cached (i.e. not retained) or it was explicitly redacted, how are existing transactions affected?  Can you still perform a refund or credit against the transaction or has the auto/explicit cleanup of the payment method broken the ability to perform a refund?

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  Permanently deleted user September 01, 2017 18:28

  Hi Skip,

  Great question! The good news is, you can still perform a refund when the payment method has been redacted or not retained. To do so, you'll reference the "transaction token" in your API call to Spreedly to process the refund. That same transaction token is tied to a "gateway_transaction_id" which we submit to the gateway on your behalf to process the refund.

  For reference, check out this section of our API documentation on processing refunds & credits.

  Hope that helps!

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  Skip September 01, 2017 19:55

   Thanks for the quick reply

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