Retrying Failed Payments

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Clara Martins Pereira

February 24, 2017 21:46

We’re currently working on adding logic to our system to automatically retry failed payments. I have a question about 503 errors - is it safe to retry when this happens, or could a situation ever occur where a 503 was returned, but the purchase was processed successfully, which may result in us double charging? Thanks,

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  Permanently deleted user February 24, 2017 21:58 (Edited February 24, 2017 22:04)

  A 503 error can vary and as such it's hard to really know what's safe to retry. A specific incident would be that a Gateway had a connectivity issue right after processing the transactions and Spreedly wouldn't be able to retrieve that information. 

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