Authorize.net and GeneralCredit

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Steve Rittler

April 05, 2017 14:51

Hi-

According to the docs (https://docs.spreedly.com/payment-gateways/authorize-net/) the Authorize.net gateway supports the GeneralCredit transaction type.

According to the Authorize.net docs (http://developer.authorize.net/api/reference/#payment-transactions-refund-a-transaction), a reference transaction ID has to be passed in to any credit transaction - which isn't a field I can pass in the GeneralCredit API call.

I'm only trying to use GeneralCredit because the Spreedly Credit method doesn't allow me to pass a description along. With multiple systems dumping transactions into that particular gateway account they're not enjoying separating which refund corresponds to which source system.

So am I wrong, are your docs wrong, or did Authorize change their requirements on you?

 

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  Permanently deleted user April 05, 2017 21:52

  Hi Steve, 

  That's a great question and thanks for bringing this to our attention. I do see that we have a few successful General Credits processed this week on Authorize.net and it is possible that they've updated their documentation since we've implemented them. Could you tell me if you've attempted a General Credit request and if it failed at the gateway? I'm also checking internally for the documentation we implemented against so I can compare that to their currently published documentation. I'll be back in touch shortly!

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  Steve Rittler April 06, 2017 00:35

  I did, and yes it was a gateway response. Some relevant bits:

  <state>gateway_processing_failed</state>
  <transaction_type>GeneralCredit</transaction_type>

   <message>A valid referenced transaction ID is required</message>

   <gateway_specific_response_fields>
      <authorize_net>
        <response_reason_code>33</response_reason_code>
      </authorize_net>
    </gateway_specific_response_fields>

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  Permanently deleted user April 06, 2017 18:06

  Hi Steve, 

  I appreciate the sample. Being that we do see successful transactions being processed but you are experiencing a gateway failure, I would like to take a closer look at your examples and compare them to the successful transactions I see. I'll be following up with you in a direct email momentarily to discuss further. Thanks!

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  Brenton Partridge June 11, 2020 01:12 (Edited June 11, 2020 01:12)

  Following up on this (3 years later) - is there any general guidance on what does or doesn't work here? For instance, is it possible to General Credit a tokenized credit card payment method over Authorize.net, or does this General Credit only work for bank accounts?

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