How can I export my payment data?

If the location you’re exporting to is not on our supported gateway list for self-serve exports, we’ll need to do a manual export of the data. A manual export involves the secure exchange of encrypted files between Spreedly and the PCI compliant third party location. Spreedly generally processes exports within 2 weeks once Spreedly has all required details, assuming the third party location you’re exporting to is responsive.

You must provide Spreedly with:

• Your environment key(s) where the tokens are located
• A .csv file of the tokens you would like to export.
  • If you’d like to export an entire environment, the .csv file is not necessary, but please let us know in your request that you’d like a complete migration.
• The PGP Public Key for the third party destination/gateway. Ideally, this will be hosted on a public page similar to our own. If not publicly hosted, we'll need the key to be emailed from the gateway to us directly at support@spreedly.com.

We will provision an SFTP on our end and provide the third party you’re exporting the data to with login credentials (encrypted with their PGP key). The third party can retrieve the export file in JSON format from our SFTP endpoint.

After the export is complete, the Spreedly tokens will still remain in your vault. It is your responsibility to redact any payment data you no longer wish to retain in the Spreedly vault.

Note that Spreedly does one free export per merchant for each third party storage service receiving data. Should you or your customer request multiple exports to the same third party storage service, Spreedly will charge for each additional export.

Please contact us to request an export or discuss pricing details.