Gateway Processing Failed - please help

Answered

Follow

Clara Martins Pereira

April 21, 2017 13:26

I am making a transaction, but it does not succeed due to gateway_processing_failed

Can you please explain this error and how to proceed?

0

• Official comment

  

  Permanently deleted user April 21, 2017 13:28 (Edited May 04, 2017 14:07)

  Hi,

  When you see `gateway_processing_failed` or `gateway_processing_result_unknown`, the next steps are to obtain the transaction transcript and inquire with the gateway as to why they responded the way they did in the `message` field.

  Gateway messages are numerous and subject to change without notification, so inquiring directly with the gateway is necessary. We’ve prepared a page in our docs to help walk you through some next steps:

  https://docs.spreedly.com/guides/debugging/

  In particular, you can access the transcript for the transaction in question and send to the gateway. You can either use our API:

  https://docs.spreedly.com/reference/api/v1/#show45

  Or use our debugging tool in the Help Center:

  https://support.spreedly.com/

  This tool will show you the full conversation we had with the gateway, and it includes how they responded. This transcript ought to help the gateway assess why they responded like they did which will assist in determining whether it’s a credentials issue, whether the request we’re making needs to be changed, whether a setting needs adjustment in your gateway UI, or whether it was a specialized type of decline.

  Comment actions Permalink

Please sign in to leave a comment.