It is important to have your most current e-mail address and contact name on file for your Spreedly billing notifications. If you send billing emails to an inbox that is unmonitored, or unused, you will not receive important alerts that affect your business. Spreedly will e-mail you regarding changes in your bill (upgrades & downgrades) as well as provide notifications when your credit card on file fails. Not updating your credit card information on time can lead to a lapse in service.
To avoid this, log in directly through the main link, from Spreedly ID: https://id.spreedly.com/signin
Step 1: Log into your Spreedly account: https://id.spreedly.com/signin
Step 2: Navigate to the account name at the top righthand corner of the page and select the "Manage Account" option
Step 3: Click the "Subscriptions" tab
Step 4: Click the “Edit Contact Information” button
Step 5: Update your contact information, organization name, or email for billing under the "Edit Contact Information" section
Step 6: Ensure to click the checkbox for “Yes, Update Billing Portal Account” and click the “Save” button at the bottom of the page
If the change was successful, you should see a green banner at the top of the page confirming the success of the update after clicking the "Save" button
Adding CC emails: for adding CC emails, please follow these steps:
Step 1: Log into your Spreedly account: https://id.spreedly.com/signin
Step 2: Navigate to the account name at the top righthand corner of the page and select the "Manage Account" option
Step 3: Click the “My Account” button
Step 4: Enter CC email address, or, if there are multiple, separated addresses with a comma